Kiukart Assistance

How can we help you?

Contact Us at:
contact@kiukart.com

Find Issues by type

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Return or Cancel

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Order

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Delivery or Tracking

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Payment

How will I know that my order is confirmed?
Once orders are received on sarees online, Kiukart seller will confirm receipt of the order and will begin processing it.The customers will receive a mail against the ordered products. And this mail will have (i) An Order ID (eg. OD01202130213), (ii) A list of the item(s) you have ordered and (iii) The expected delivery date. The customers will also receive prior notification as to when their ordered items will be shipped. Shipping details will be provided along with tracking number(s). Kiukart will follow the same procedure for buying Indian handicrafts online.
Do I always have to log in to order an item? Or can I also order while I'm not logged in?
The customers can shop from Kiukart.com just by providing their email IDs or their phone numbers. It may not be necessary to have an account to shop sarees online or to buy Indian handicrafts from Kiukart's page. But it is recommended to the customers to create a Kiukart account. By creating their account, these customers will enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list.
Can I order each item in multiple quantities?
Whatever you buy a traditional handloom saree or Indian handicrafts online, remember that these products are exclusively made for you. Once a product is sold out, the same customers will not find another piece of the same item. So, you cannot order one item in multiple quantities.
Can I order a product "Out of Stock"?
If you want to buy dokra art work online from Kiukart.com for home decoration and find the product "Out of Stock", then that item is listed on the page as "Out of Stock". This means that the particular item will no more be available for sale.
Can I order a product added in wish list or cart even when it is sold out?
Wish list and Cart list gets automatically updated. You can buy your preferred Indian fashion jewelery, dokra art, wooden art home decorations or handloom sarees from Kiukart's page to suit your mood and occasions. But once these products are sold out, they will automatically be removed from the cart list.
What do I need to know before getting an order gift wrapped?
You liked a unique piece of Indian Fashion Jewelry, handloom saree or Dokra art work from Kiukart's page for your sister's birthday. And you want these products gift wrapped? Don't worry! The members of Kiukart are there to help you out. But there are few basic rules to be followed:- i) Gift-wrap option is available only for the products listed in the page, ii) Gift wraps are chargeable, iii) Gift wrapped orders will also include the invoice for logistical, legal and tax reasons.
How will I get my ordered product if seller cannot deliver in my area?
Bought Indian handicrafts online? But worried about getting it delivered easily and speedily in your area? With the availability of reliable courier partners you can get your products delivered on time and at your doorstep.
What is the return policy period for Kiukart?
Your anniversary is approaching. And you have delightfully bought Bengali Tant Sarees from the traditional online store of Bengali Sarees for your wife. But you suddenly realized that the sarees is not the right colour. What will do then? Enjoy hassle - free returns Kiukart' Return Policy.
Is refund available for my cancelled product?
You wanted some Indian fashion jewelry, but you have wrongly ordered sarees online! Don't worry! You can cancel your order before it has been shipped. Kiukart assures refunds for your cancelled products within 48hrs.
How will I inform regarding any defects in my purchased products?
For any defects in any of your purchased products, whether it is handmade home decoration items or sarees online connect us anytime at contact@kiukart.com and enjoy the best services of Kiukart.
How will I cancel the product I ordered?
You wanted some Indian fashion jewelry, but you have wrongly ordered sarees online! Don't worry! Just cancel and return the order before it has been shipped. And in order to cancel the product you have ordered, do the following:- i) Log into your Kiukart account and go to the 'My Orders' page, ii) Identify the item you want to cancel and click on the "Cancel link", iii) Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation, iv) Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
How will I return the product I purchased?
You wanted some Indian fashion jewelry, but you have wrongly ordered sarees online! Don't worry! Just cancel the order and return it before it has been shipped. And in order to cancel and return the product you have ordered, do the following:- i) Log into your Kiukart account and go to the 'My Orders' page, ii) Identify the item you want to cancel and click on the "Cancel / Return link", iii) Once your return request is created, we will ensure that the returns are processed as soon as possible. Enjoy hassle - free returns within 7 working days with Kiukart's Return Policy.
When are returns not possible?
There are a few scenarios when Kiukart cannot support returns. You can write to us at contact@kiukart.com in case you want to raise a dispute. Kiukart will look at each dispute on case by case basis. And will try fairly judge everyone. However, following reasons Kiukart will not be able to support returns:- i) When return request is made outside the specified time frame, ii) When product is damaged because of use or Product is not in the same condition as you received it, iii) When we receive products with missing serial numbers, iv) Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
When are Refunds provided?
You wanted some Indian fashion jewelry, but you have wrongly ordered sarees online! Don't worry! i) You cancel and return the products you have not ordered. ii) Or got a wrong delivery. With Kiukart's refund options are issued within 48hrs.
I have requested a replacement, when will I get it?
You have ordered a traditional Red Colour Bengali Tant Saree, but you think yellow in a better one. You have the opportunity for replacement request with kiukart.Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.You can contact us immediately at contact@kiukart.com , if you don't get the return within the promised date.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then be sure that we have initiated your refund request and are following up with financial department for the same. Sometimes the financial department takes a long time to process your request. However, if you are not refunded as per our committed date, then connect us immediately at contact@kiukart.com. We will be glad to help you.
What is the pickup process for returning my purchased product?
The members of Kiukart will schedule the pickup of the cancelled products from your location after receiving your request for replacement. But you will have to ensure that products whether sarees online or Indian fashion jewelry are unused and are in original condition. The price tags, labels, original packing and invoice along with the original product MUST be there while we go into the pickup process.
I would like to retain the product I cancelled before. What do I do?
In case you change your mind and would like to retain the handmade home decoration items you cancelled before, write us at contact@kiukart.com to cancel your return request. And we will do the needful. In case, we have already dispatched your replacement request, then reject the replacement item once delivered to you.
Are delivery charges required for shipping?
Delivery charge varies with each Seller. But we also have the facility of free shipping.
What is the time of standard delivery?
The estimated delivery time for Indian handicraft online shopping or Online saree shopping is between 3 - 6 business days. However, in exceptional cases it can take up to 10 business days. We also have the facility of free shipping.
What do I do if my ordered products are delivered to a wrong address?
You have ordered sarees online and upset because it has been delivered to a wrong address? Connect us in this maid id - contact@kiukart.com with all the details of your order like :- i) An Order ID (eg. OD01202130213), ii) A list of the item(s) you have ordered and iii) The expected delivery date. We will look forward to solve the problem as soon as possible.
How will I track my order?
If you have ordered Indian Fashion Jewelry online for sister and have still not received the product then we give you the opportunity to review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the "Track My Order" link to view the status of all your orders.
Does Kiukart deliver internationally?
As of now we have not delivered internationally. But, we promise to start delivering internationally for standard delivery of sarees or handmade home decoration items through our trusted courier services of FEDEX.
Are the delivery services of Kiukart trustworthy?
With our trusted courier services of DTDC,the estimated time of delivery in India for every product whether it is handloom sarees or Indian fashion Jewelry is between 3 - 6 business days. However, in exceptional cases it can take up to 10 business days. We also have the facility of free shipping.
Can I use my credit or debit card for purchasing?
Buy traditional handloom sarees or Indian handicraft products at Kiukart absolutely safely with credit or debit card. As all credit card and debit card payments on Kiukart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification. We accept VISA, MasterCard, Maestro and American Express credit/debit cards in India. We also accept VISA, MasterCard, Maestro, American Express credit/debit cards issued by banks in 21 countries.
Is COD (Cash on Delivery) available?
Avail COD at your doorstep for buying dhokra art work or shopping sarees from the online ethnic store of Kiukart.
Are secured payment options available for purchase?
Shop sarees from the online page of Kiukart, India's leading craftshop! And don't let the online transactions scare you. Because we at kiukart.com are committed towards maintaining the highest standards of security so as to ensure that our most important asset--our customers. We also ensure that your shopping experience is absolutely private, safe and secure with us . As, we accept secured payment options via : VISA/MASTERCARD - Credit & Debit Cards & We can provide you with the most secured net banking options for the payment of your handicraft products from our online ethnic store.
What steps will Kiukart take to prevent card fraudery?
Do you want to purchase handmade home decoration items for a weekend get together in your house from Kiukart.com? But, scared of card fraudery? With secured PayU or PayUMoney option, a leading online payment service provider in India, your online transactions from Kiukart, the leading ethnic online store is easy, speedy and safe.

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