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    Return & Cancel Policy

    Cancel Policy
    We understand you shopping mind and we appreciate if you want to cancel your ordered products before shipping. For doing so you need to visit your order segment and have to raise a cancel request. Once your ordered products will be shipped, your request will be considered as return of products which will act as per the return policy of Kiukart.com.
    Returns Policy
    1. In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions: Was delivered in a physically damaged condition Has missing parts or accessories Is different from what was ordered Is no longer needed (not all items may be eligible) Products marked, as "non-returnable" on the product detail page cannot be returned.

    2. All items must be returned in their original condition, with price tags intact, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.

    3. Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect item or color of product ordered or incorrect product ordered).

    4. All items are eligible for free return if it fulfills the category policies for return. The return request must be generated with satisfactory elements else the return pickup may be cancelled. Category specific returns policy
    Garments
    10 days return Return the clothing in the original condition with the MRP and brand tag attached to the clothing to avoid pickup cancellation.
    We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.
    Jewelry
    7 days return Return the clothing in the original condition with the MRP and brand tag attached to the clothing to avoid pickup cancellation.
    We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.
    Handicraft
    items 10 days return Return the clothing in the original condition with the MRP and brand tag attached to the clothing to avoid pickup cancellation.
    We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.
    Paintings
    7 days return Return the clothing in the original condition with the MRP and brand tag attached to the clothing to avoid pickup cancellation.
    We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.

    Note: A free replacement cannot be created for an item, which was returned and replaced once earlier. If the item is missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If your item is not eligible for free replacement due to any reason, you can always return it for a refund. If your item is a fulfilled by a seller and is not eligible for a free replacement, please "Contact Seller" from "Your Orders" to request a refund.

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